21bd Terms & Conditions — Please Read Before Using Our Platform

📄 Introduction

Welcome to 21bd. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and 21bd ("21bd", "we", "us", "our") with respect to your use of the 21bd website at https://21bd.ws and all associated services, including sports betting, online casino games, bonuses, promotions, and customer support (collectively the "Platform"). These Terms apply to all users of the Platform, including users who are simply browsing without a registered account.

By accessing or using the 21bd Platform in any way, including registering an account, making a deposit, placing a bet, playing a casino game, or claiming a bonus, you agree to be bound by these Terms and all policies referenced herein, including the Privacy Policy and the Responsible Gaming Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.

👤 1. Eligibility

In addition to the age requirement, to be eligible to register and use 21bd, you must also meet all of the following conditions:

• You are not registered as a self-excluded player on 21bd or any self-exclusion register accessible to the Platform.
• You are not acting on behalf of another person for the purposes of gambling or placing bets.
• You are not a current or former employee, director, officer, or agent of 21bd or any affiliate of 21bd.
• You are depositing funds that belong to you and are not derived from any unlawful activity.

📝 2. Account Registration and KYC

To access the full features of the 21bd Platform, you must register a personal account. Registration requires a valid mobile phone number and a password of your choice. You may only hold one registered account on 21bd. The creation of multiple accounts by a single individual — whether to exploit bonuses, circumvent restrictions, or for any other purpose — is strictly prohibited and will result in the suspension of all associated accounts and forfeiture of any related balances.

21bd operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents including but not limited to a national identification card, passport, or driver's licence, together with recent proof of address, before withdrawals are processed. 21bd may request these documents at any stage of your account's lifecycle. Failure to provide satisfactory KYC documentation within the timeframe requested will result in suspension of withdrawal access until verification is completed.

💰 3. Deposits and Withdrawals

21bd accepts deposits and processes withdrawal requests exclusively via approved mobile wallet services available in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT). There are no currency conversion fees applied by 21bd on standard transactions. The following conditions apply to all financial transactions on the Platform:

• The minimum deposit is ৳500. The maximum deposit per transaction may vary depending on your payment method and account status.
• Withdrawals will only be processed to the same mobile wallet account used for the most recent deposit, subject to KYC verification.
• 21bd does not accept deposits from third parties. The payment method used must belong to the registered account holder.
• Withdrawal processing times may vary. 21bd aims to process approved withdrawal requests as quickly as possible, typically within 24 hours, subject to verification requirements.

21bd reserves the right to conduct additional verification checks on any transaction it considers unusual, high-value, or potentially linked to fraudulent activity. During any such review, the relevant transaction may be temporarily suspended. Players will be notified and given a reasonable opportunity to provide any documentation requested.

🎁 4. Bonuses and Promotions

21bd may from time to time offer bonuses, free spins, reload promotions, seasonal offers, and other promotional incentives to registered players. All bonuses and promotions are subject to the following general terms, as well as any specific terms stated at the time of the offer:

• Each promotional offer is available to eligible players only and may not be combined with other active offers unless stated otherwise.
• Bonus funds are subject to wagering requirements as specified in the individual promotion. Bonus funds and associated winnings may not be withdrawn until the stated rollover requirement has been met in full.
• 21bd reserves the right to withdraw any bonus offer, alter its terms, or cancel the bonus entitlement of any player who it reasonably believes is abusing the promotion system.
• Bonuses credited to an account are non-transferable and hold no cash value unless wagering requirements have been satisfied.

🏏 5. Betting and Gaming Rules

All bets placed on the 21bd Platform are subject to the following general rules. Game-specific rules may additionally apply and are accessible within the relevant game or sport section of the Platform:

• Bets are final once confirmed. 21bd does not accept cancellation requests for bets already placed and confirmed by the system.
• In the event of a technical malfunction or connectivity failure during a game session, 21bd will use available server-side game logs to determine the state of the game at the point of interruption. 21bd's determination shall be final.
• Odds, lines, and game outcomes displayed on the Platform are provided by third-party data and game providers. 21bd takes no responsibility for errors made by providers in quoting odds or game results, and reserves the right to void affected bets.
• Winnings will be credited to your 21bd account balance following the settlement of the relevant event or game round. Settlement times vary depending on the sport, market, or casino game in question.

❤️ 6. Responsible Gaming

21bd is firmly committed to promoting responsible gaming. We believe that gambling should be an entertaining leisure activity and not a source of financial hardship or personal distress. The following tools are available to all registered players at no cost and without restriction:

• Deposit limits: you may set daily, weekly, or monthly deposit caps from your account settings page. Reductions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
• Session time reminders: you may configure a notification that alerts you after a set period of continuous play, prompting you to take a break.
• Self-exclusion: you may request a temporary time-out (24 hours to 6 months) or a permanent self-exclusion from your account settings. Once a permanent self-exclusion is applied, it cannot be reversed. 21bd will take all reasonable steps to honour your self-exclusion request across the Platform.

🚫 7. Prohibited Conduct

The following actions constitute a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Providing false, inaccurate, or misleading information during registration, KYC verification, or at any other point during your use of the Platform.
• Attempting to exploit software errors, glitches, or vulnerabilities to gain an unfair advantage, including through the use of automated betting software, bots, or scripting tools.
• Engaging in money laundering, fraud, or any activity that 21bd reasonably suspects may be linked to criminal conduct.
• Registering or operating more than one account on 21bd, whether under the same name, mobile number, device, or IP address.
• Colluding with other players to fix the outcome of any bet, match, or game on the Platform.

⛔ 8. Account Suspension and Termination

21bd reserves the right to suspend or close any player account at any time, with or without prior notice, where it has reasonable grounds to do so. Grounds for suspension or closure include but are not limited to: a breach of these Terms; failure to complete KYC verification within a requested timeframe; reasonable suspicion of fraudulent, abusive, or criminal activity; or a request by the account holder themselves.

Where an account is closed for reasons other than a breach of these Terms, any verified real-money balance remaining in the account at the time of closure will be returned to the player's verified payment method within a reasonable period. Bonus funds and any winnings derived exclusively from bonus funds will not be returned in such circumstances.

©️ 9. Intellectual Property

All content on the 21bd Platform — including but not limited to the site design, layout, graphics, logos, text, software code, game interfaces, and promotional materials — is the exclusive property of 21bd or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, copy, distribute, modify, display, publish, or create derivative works from any content on the Platform without the express prior written consent of 21bd.

⚖️ 10. Limitation of Liability

To the fullest extent permitted by applicable law, 21bd, its directors, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage, arising out of or in connection with your use of, or inability to use, the Platform or any content thereon.

21bd does not guarantee that the Platform will be available at all times or that it will be free from errors, interruptions, or technical faults. Scheduled and unscheduled maintenance, third-party outages, and circumstances beyond 21bd's reasonable control may result in temporary unavailability of all or part of the Platform. 21bd shall not be liable for any loss suffered by a player as a result of such unavailability.

🔐 11. Privacy and Data Protection

21bd collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. 21bd implements industry-standard SSL encryption and security protocols to protect your personal and financial information. Your data will not be sold to third parties. Please review the full Privacy Policy for details on data retention, your rights, and how to contact us regarding data matters.

🔄 12. Amendments to These Terms

21bd reserves the right to amend, update, or replace these Terms at any time. Where changes are material, 21bd will endeavour to provide advance notice to registered players via the Platform or by email. Your continued use of the Platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must cease using the Platform and may request closure of your account. The date of the most recent revision is shown at the top of this page.

🌏 13. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable international online gaming and entertainment law. In the event of a dispute, players are encouraged to contact 21bd's customer support team in the first instance to seek an amicable resolution. 21bd aims to resolve all complaints fairly, transparently, and within a reasonable timeframe. 21bd's decision on any dispute shall, subject to any applicable regulatory requirements, be final and binding.

✉️ 14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the 21bd support team. Our support team is available 24 hours a day, 7 days a week. You may reach us by email at [email protected]. Please include your registered account details and a clear description of your query to help us assist you as efficiently as possible.