21bd Privacy Policy — How We Handle Your Personal Data

📄 Introduction

21bd ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our platform at https://21bd.ws. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect personal information in connection with the 21bd website, mobile experience, games, betting services, promotions, and customer support (collectively the "Platform"). This Policy forms part of our Terms and Conditions and should be read in conjunction with them.

By registering an account on 21bd, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.

📥 1. Information We Collect

21bd collects personal information in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform (such as via cookies and server logs), and from third-party service providers involved in payment processing or fraud prevention. The categories of personal data we collect include:

• Registration data: your name, mobile phone number, date of birth, and any other details provided during account creation.
• KYC identity documents: national ID card, passport, driver's licence, or other identity verification documents submitted during the verification process.
• Financial and transaction data: deposit amounts, withdrawal requests, mobile wallet references (bKash, Nagad, Rocket, Upay), and transaction history on the Platform.
• Technical and device data: IP address, browser type, operating system, device model, screen resolution, time-zone setting, and pages visited.
• Gameplay and behavioural data: bets placed, games played, session duration, bonus usage, win/loss history, and responsible gaming tool settings.

We do not collect data we do not need. Where we request optional information (such as preferred communication language), you are free to decline without affecting your use of the Platform. We collect data about minors only to the extent necessary to detect and prevent underage gambling — we do not knowingly collect personal data from individuals under the age of 21.

⚙️ 2. How We Use Your Data

21bd uses personal data for specific, legitimate purposes only. We do not process your data for any purpose that is incompatible with the purposes listed below:

• Account management: to create, maintain, verify, and administer your 21bd account, including processing your registration and KYC verification.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment methods, and to maintain records of all financial transactions.
• Legal compliance and fraud prevention: to meet our obligations under applicable law, including anti-money laundering (AML) requirements, to detect fraud, and to prevent underage gambling.
• Customer support: to respond to your queries, complaints, and support requests in a timely and effective manner.
• Responsible gaming: to monitor account activity for signs of problem gambling and to administer the deposit limit, session reminder, and self-exclusion tools you have configured.
• Platform improvement: to analyse aggregate usage patterns, diagnose technical issues, and enhance the performance, reliability, and features of the Platform.

⚖️ 3. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: processing required to provide the services described in our Terms and Conditions, including account management, payment processing, and game access.
• Legal obligation: processing required to comply with applicable law, including anti-money laundering regulations, age verification obligations, and lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud prevention, security monitoring, and Platform analytics, where our legitimate interests in operating a safe and well-functioning platform do not override your fundamental privacy rights.
• Consent: where we rely on your consent for a specific processing activity (such as sending you promotional communications), you may withdraw that consent at any time by contacting support, without affecting the lawfulness of processing already carried out.

🤝 4. Data Sharing and Disclosure

21bd does not share your personal data with third parties except in the limited circumstances described below. Where data is shared, it is shared only to the extent necessary and subject to contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, and any other approved payment partners receive only the data required to process your transaction (such as your mobile number and transaction amount).
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and other software providers may receive anonymised session data for the purpose of game integrity verification and RNG auditing.
• Legal and regulatory authorities: where required by applicable law, court order, or formal request from a competent regulatory or law enforcement body, we may be required to disclose personal data. We will notify you where legally permitted to do so.
• Fraud and security partners: identity verification and fraud detection service providers may receive limited personal data (such as mobile number, device fingerprint, and IP address) for the purpose of detecting fraudulent registrations and payment fraud.

📲 5. Mobile Payment Data

Because 21bd serves players in Bangladesh using mobile wallet services as the primary payment method, we handle mobile payment data with particular care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the relevant mobile wallet provider processes the payment on their own infrastructure. 21bd receives a transaction confirmation and a reference number — we do not receive or store your full mobile wallet PIN, password, or account credentials. The security of your mobile wallet account is governed by the respective provider's own terms and security practices.

All deposit and withdrawal records are retained in encrypted form on 21bd's secure servers for compliance and audit purposes. Access to financial transaction records is restricted to authorised 21bd personnel and is logged. Bangladesh Standard Time (BST, UTC+6) is used as the reference time-zone for all transaction timestamps on the Platform.

🍪 6. Cookies and Tracking Technologies

21bd uses cookies and similar tracking technologies to provide a functional and personalised experience on the Platform. Cookies are small data files stored on your device. We use the following categories of cookies:

• Essential cookies: required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to understand how players use the Platform, which pages are most visited, and how long sessions last. This data is aggregated and anonymised and is used solely to improve the Platform experience.
• Functional cookies: used to remember your preferences, such as language settings and responsible gaming tool configurations, so that you do not need to re-enter them on every visit.

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent certain Platform features from working correctly. 21bd does not use invasive third-party advertising cookies or cross-site tracking technologies.

🛡️ 7. Data Security

21bd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive data at rest, access controls that restrict data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and real-time fraud and anomaly detection systems.

🗂️ 8. Data Retention

21bd retains personal data for as long as is necessary to fulfil the purposes described in this Policy, and for as long as required by applicable law. In general, account data and transaction records are retained for a minimum of five years following account closure, in order to meet our obligations under anti-money laundering legislation, financial record-keeping requirements, and applicable dispute resolution timeframes.

Data that is no longer required for any lawful purpose is securely deleted or anonymised. Where you exercise your right to erasure (see Section 9 below) and we are not prevented by a legal obligation from deleting the data, we will securely delete or anonymise your personal data within a reasonable period of your request.

🔞 10. Protection of Minors

21bd is an adults-only platform. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. Registration on 21bd requires a declaration of age, and we operate an age verification process as part of our KYC procedures. If we become aware that we have inadvertently collected personal data from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on 21bd, please contact us immediately at [email protected].

🔄 11. Changes to This Privacy Policy

21bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Where changes are material, we will provide advance notice to registered players via the Platform or by direct communication. The date of the most recent revision is shown at the top of this page. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

✉️ 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 21bd handles your personal data, please contact our data support team. We aim to respond to all privacy-related requests within a reasonable timeframe. You may reach us by email at [email protected] — please include your registered mobile number and a clear description of your request so we can assist you efficiently. Do not include sensitive account credentials such as passwords or PINs in your email.